Return Policy

## **Return, Exchange & Refund Policy**

Thank you for your interest in our machinery products. Please read our return policy carefully before making a purchase.

### **Capital Goods – No Return, No Exchange, No Refund**

Our machines fall under the **capital goods** category and are **not consumer products**. These machines are **heavy-duty industrial equipment** that require:

* Custom **wooden packaging**
* Significant **transportation costs**
* **On-site installation**
* Operator **training and commissioning support**

Due to the **nature, customization, and logistical complexity** of our products, we follow a **strict policy of**:

> **NO RETURN • NO EXCHANGE • NO REFUND**

### **Customer Guidance Before Purchase**

We strongly recommend that all prospective buyers:

* **Inspect the machine** before purchase
* **Request a demonstration**, either in person or online
* **Review all technical documents** provided (operation manual, wiring diagrams, etc.)
* **Take advantage of pre-sale consultation and training support**

We offer detailed **online support**, **training sessions**, and are committed to assisting with installation and operation post-sale.

### **Support After Sale**

While we do not accept returns or exchanges, we are committed to customer satisfaction through:

* **Online and phone technical support**
* **Operation manuals and wiring diagrams**
* **Optional on-site assistance (on request, chargeable)**

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**This policy ensures clarity and fairness in transactions, and is in line with the industrial and capital nature of the products we manufacture and supply.**

For any queries, please contact us at our email or WhatsApp